ACHIEVING EFFECTIVE ICT SERVICE DELIVERY IN GOVERNMENT: OGUN STATE IN PERSPECTIVE

ADENUBI, ADEMOLA OLAIDE ADENUBI, ADEMOLA OLAIDE; SAMUEL NATHANIEL SAMUEL NATHANIEL; OYENUGA AYODEJI OYESOLA  OYENUGA AYODEJI OYESOLA; ADEWALE KAYODE ABAYOMI  ADEWALE KAYODE ABAYOMI

ADENUBI, ADEMOLA OLAIDE TASUED
SAMUEL NATHANIEL TASUED
OYENUGA AYODEJI OYESOLA TASUED
ADEWALE KAYODE ABAYOMI TASUED

Abstract

The study investigated the access, use and usefulness of e-tax salary and e-Certificate of Occupancy (e-COO) service delivery to civil servants in Ogun State. Also, perceived usefulness and ease of use to determine the attitudes of citizen towards the adoption of e-government services was also examined. The research identifies the trio (human, material resources and institutional framework) of the inadequacies in the political as being the major challenges of achieving effective ICT service delivery in government. A total of 596 civil servants were randomly selected out of 650 questionnaires that were administered across 20 local government areas in the state. Seven (7) research questions and four (4) hypotheses were answered and tested respectively. Frequency counts and percentages were use to answer the research questions, while Pearson Product Moment Correlation Coefficient was employed to test the study’s hypotheses. The study revealed that ICT has been veritable is a tool for improving government performance, efficiency and effectiveness of e-tax salary and e-Certificate of Occupancy (e-COO) service delivery to civil servants. Subsequently, the service was very instrumental in reducing overhead cost, generate employment and improve revenue in the long run. The study suggests that establishment of proper institutional framework, improved funding, engagement of right expertise and political will should be facilitated and encouraged by the government in order to maximize effective ICT service delivery in government to her citizenry.